Privacy Policy and SMS & Text Messaging Privacy

Urbana Multi Services LLC
Last Updated: December 16, 2025

Urbana Multi Services LLC (“UMS,” “we,” “our,” or “the Company”) values your privacy. This Privacy Policy explains
how we collect, use, protect, and share personal information obtained through our website, services, and
communications.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Company Information

Urbana Multi Services LLC
Address: Ijamsville / Frederick County, Maryland
Phone: 240-815-1806
E-mail info@urbanamultiservices.com
Licence Contractor MHIC LIC/REG/CERT 
Licence Salesman MHIC LIC/REG/CERT

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Property address
• Billing and payment details
• Job-related information provided by the customer

Communication Information

• Emails
• Text messages (SMS)
• Phone call records or voicemails

Website Information

• IP address
• Browser type
• Pages visited
• Date and time of visits

3. How We Use Your Information

We use collected information to:

• Provide and perform requested services
• Prepare estimates, invoices, and service agreements
• Schedule appointments and send service updates
• Communicate about job status or changes
• Process payments and manage accounts
• Improve our services and customer experience
• Comply with legal and regulatory requirements

4. SMS & Text Messaging Privacy

By providing your phone number, you consent to receive SMS messages from Urbana Multi Services LLC related to:

• Appointment confirmations and reminders
• Service updates or scheduling notices
• Job status notifications
• Employment or onboarding communications (if applicable)

  SMS Privacy Commitments:

• SMS consent information is not shared with third parties
• Message and data rates may apply
• Message frequency may vary
• You may opt out at any time by replying STOP
• For help, reply HELP

5. Information Sharing

UMS do not sell or rent your personal information.
Information may be shared only when necessary:

• With service providers or subcontractors solely to complete requested services
• With disposal facilities, payment processors, or regulatory entities as required
• To comply with legal obligations or enforce company policies

All shared information is limited to what is necessary to perform services.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from
unauthorized access, disclosure, or misuse. However, no system can be guaranteed 100% secure.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance user experience and collect basic usage analytics.
You may disable cookies through your browser settings, though some site features may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. Urbana Multi Services LLC is not responsible for the privacy
practices or content of those sites. Use of third-party websites is at your own risk.

9. Data Retention

We retain personal information only as long as necessary to:

• Provided services
• Maintain business records
• Comply with legal, tax, and regulatory requirements

10. Your Rights

• You may request to:
  Review or update your personal information
• Opt out of non-essential communications
• Withdraw SMS consent at any time

Requests can be made by contacting us directly using the information above.

11. Changes to This Privacy Policy

Urbana Multi Services LLC may update this Privacy Policy at any time. Changes will be posted on this page with an
updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Maryland, without regard to conflict of law principles.